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An unexpected plot twist
Covid 19 challenged us to evolve our identity beyond "how the best companies use Salesforce". Instead we launched a survey revisiting last year’s key trends to uncover how businesses were responding to the uncertainty, and how priorities had evolved or shifted in response to the pandemic.
Experience smarter customer service
with intuitive AI
Looking ahead for the first time
The success of our Special Edition, unlocked an appetite for continued innovation. A primary goal for this year was to provide a new data-set to support a forward-looking point of view reflecting the digital acceleration so many businesses were experiencing in the wake of the pandemic.
